The app will not download. What should I do?

iOS/Google Play

  1. Make sure your device meets the system requirements.
  2. Try signing out of your Apple/Google Play account and then signing back in.
  3. Check the Wi-Fi Connection
  4. Restart your device.

  1. Make sure your computer meets the system requirements.
  2. Make sure your internet connection is working.
  3. Make sure you are logged in as Admin user on the PC. So restart the PC and when it restarts just login on the admin account.
  4. If you are running a firewall/security software, make sure the firewall is not blocking the game from accessing your computer. You would want to restart the PC again after making any changes to your firewall and then try the program again after the restart.
  5. Check the system tray in the bottom-right and see if any other programs are trying to update or if there are any windows updates for the PC. If there are, get the updates taken care of and restart the PC. Once it has restarted check for updates again, we need to make sure there are none left.
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